How do I send Select Biomedical something to be repaired?
It’s easy! Simply click on the RMA Request button on the right and fill out the form. For more detailed instructions click here.
How do I order items on exchange?
You’ll need to submit an Advanced Exchange Request by clicking on the button on the right. Click here for more detailed instructions.
Where do I ship my equipment?
Select Biomedical – 7275 Bush Lake Road – Edina, MN 55439
How long will my repair take?
Our average turnaround time is 5-7 business days. We also have an option for Advanced Exchange if you are in a rush to get your equipment up and running.
Who pays the shipping cost?
You will be invoiced for the cost of the repair as well as the cost for shipping and handling. If you prefer that we use your shipping account for the return shipment we are happy to do so.
What happens if the repair will cost more than the flat rate?
We will contact you for approval before we move forward with the repair.
What happens if something cannot be repaired?
We will ship your item back to you as Non Repairable and you will not be charged for the repair or return shipping.
How do I claim a warranty repair?
Simply fill out the RMA Request form and in the PO# box enter ‘Warranty’ and ship your item in. Make sure to let us know in the comments section what errors or issues you are seeing.
Does Select Biomedical sell parts?
We do have parts available for select items on our Equipment List. Contact your Sales Representative or Customer Service at 866.559.3500 for details.
What is the difference between Select Biomedical and Select POS & Peripherals?
Select POS & Peripherals LLC is the name of our company. We began repairing POS Machines and ATMs then moved into the biomedical equipment repair business. Our DBA is Select Biomedical.
Do I have to provide a Purchase Order number before sending my equipment for evaluation?
No, we only require a Purchase Order Number before we can ship the item back to you. If we do not have one upon completion of the repair, we will call you with a cost breakdown and ask for one at that time.
What are my payment options?
We are able to take Purchase Orders, Checks or Credit Cards
What documentation is sent back with my equipment follow the repair?
We include a FSR (Field Service Report) with any whole unit that is sent in. The FSR will include: what we found wrong, what we did to fix the problem and a checklist of tests performed before the unit was deemed repaired.